Joby gets it right
Check out the first comment in this post for an excellent example of customer service. I had emailed Joby thirty minutes earlier with a photo of my two busted gorillapods, and asked what they are possibly doing to remedy the problem. Peter was not the person I emailed, but he’s made me want to give them another chance. I will definitely wait for a replacement with a “beefed up” neck, though. Thank you Peter and Joby.